Common Questions
Before You Submit
What information should I include?
Include your event date, venue details, desired size/quantity, any reference images, and your budget range. The more detail, the more accurate your quote.
Is there a minimum order quantity?
Most standard lanterns start at MOQ of 1 piece. Custom designs typically require a minimum order. We'll discuss this after reviewing your requirements.
How long does production take?
Standard products: 15-30 days. Custom designs: 30-60 days. Shipping: 7-30 days depending on destination. We'll provide a detailed timeline in your quote.
Can I request a sample?
Yes, sample orders are available for most products. Sample costs can be credited toward your final order. Contact us for details.