Frequently Asked Questions

We manufacture four main categories of lanterns: Festival Lanterns (Chinese New Year, Lantern Festival, Christmas, Mid-Autumn), Animal Lanterns (Chinese Zodiac, wildlife, ocean creatures), Custom Theme Lanterns (movie characters, cultural designs), and LED Garden Lanterns (mushroom lights, butterfly lights, flower lights). All products are handcrafted in our Zigong workshop using traditional silk lantern techniques combined with modern LED technology.

Our animatronic dinosaurs range from 1 meter to 30+ meters in length. The most popular sizes for theme parks are 5-10 meters. Each dinosaur can be custom-sized to fit your specific venue requirements. We also offer dinosaur heads (1:1 scale replicas), smaller tabletop models, and full-body rides sized for children. All sizes feature realistic movement, sound effects, and durable weather-resistant construction.

Yes, all our products are designed for outdoor installation. Lanterns feature IP65 waterproof rating with sealed LED modules and stainless steel frames. Animatronic dinosaurs use high-density foam with weatherproof coating, rated for temperatures from -20°C to 60°C. For extreme environments (coastal areas, heavy snow regions), we offer enhanced protection packages with additional sealing and anti-corrosion treatments.

Absolutely! OEM/ODM custom design is one of our core strengths. You can provide us with reference images, sketches, or concept descriptions, and our design team will create 3D renderings for your approval before production. We handle everything from concept design to final delivery. Custom colors, sizes, themes, and branding elements are all available. There is no extra design fee for orders above $5,000.

Shipping time depends on the method and destination:

Sea Freight: 15-30 days (most cost-effective for large orders)
Air Freight: 5-7 days (recommended for small or urgent orders)
Express (DHL/FedEx): 3-5 days (small parts and accessories only)

Production time is additional (typically 15-45 days depending on complexity). We provide real-time tracking for all shipments and handle customs documentation.

Yes, we provide professional on-site installation service worldwide. Our installation team consists of experienced technicians who travel to your location to assemble and test all products. Installation typically takes 2-7 days depending on project scale. The service includes installation, testing, operator training, and a handover manual. Airfare and accommodation are quoted separately.

We ship to 50+ countries worldwide. Our major markets include Southeast Asia (Singapore, Thailand, Malaysia), Middle East (UAE, Saudi Arabia), Europe (UK, Germany, France), North America (USA, Canada), and Oceania (Australia, New Zealand). We have established logistics partnerships ensuring smooth customs clearance and reliable delivery to virtually any destination.

We accept the following payment methods:

T/T (Bank Transfer): 30% deposit, 70% before shipment (standard)
PayPal: Available for orders under $10,000
L/C (Letter of Credit): Available for orders over $50,000
Western Union: Available for sample orders

All prices are quoted in USD. We can also accept EUR, GBP, and SGD for bank transfers.

For standard products, the MOQ is 1 unit — we welcome orders of any size. For custom-designed products, we recommend a minimum order value of $3,000 to ensure cost-effectiveness. For sample orders, we can produce single units for evaluation purposes. Shipping costs are more economical for larger orders, so we often suggest combining multiple items in one shipment.

Custom order timelines vary by complexity:

Simple custom lantern: 20-25 days
Complex themed lantern set: 30-40 days
Custom animatronic dinosaur: 25-35 days
Large-scale project (10+ units): 35-45 days

This includes design (3-5 days), production, and quality inspection. Rush orders may be available with a 20% surcharge. We provide weekly progress updates with photos during production.

Yes! We specialize in turning your ideas into reality. Simply send us your design reference (images, drawings, AI files, or even rough sketches), and our design team will create detailed 3D renderings and technical drawings for your review. We'll iterate until you're 100% satisfied before moving to production. Our artisans then handcraft each piece using traditional Zigong lantern-making techniques combined with modern materials.

Yes, every custom order includes complimentary 3D renderings and technical drawings. You'll receive: concept sketches (within 3 days), detailed 3D renders with dimensions and materials, electrical wiring diagrams (for animatronics), and an installation layout plan. You can request revisions at each stage. Only after your final approval do we begin production. This ensures what you see is exactly what you get.